Trusted PPE was founded in response to the needs of the general public at the onset of the coronavirus pandemic. Trusted PPE wanted to provide households and businesses with the essential PPE equipment that they needed at a fair price. The business quickly grew to be a household name and has since been featured on BBC News, ITV, The Guardian & national UK radio.

The team at We Are Fulfilment are a welcome addition to our own team. We value their support and advice so that we can continue to get essential PPE items out to our customers. We have over 1,500 reviews on TrustPilot, giving us an overall Excellent rating, and I don’t think we would have achieved this without the help of We Are Fulfilment.

— Richard Ardis, Co-Founder of Trusted PPE

The Challenge

Due to the multiple changes in restrictions and the PPE regulations that have been enforced in day-to-day life during the course of the pandemic, Trusted PPE’s order volumes dramatically increased from one month to the next, meaning that the business needed a quick solution to help keep up with the demand for products.

The Project

We Are Fulfilment came to the rescue, taking over the fulfilment of all Trusted PPE orders quickly and efficiently so that customer satisfaction levels were maintained. The whole onboarding process was expertly managed and We Are Fulfilment continues to work with Trusted PPE as an extension of their own team. We Are Fulfilment regularly provides Trusted PPE with constructive feedback to ensure the business is getting the most out of the service offering, and to continue to improve the customer experience.

The Result

Dealing with the rapidly increasing volume of orders that Trusted PPE was getting meant that We Are Fulfilment had to ensure a fast but smooth onboarding process. The agile and responsive team at We Are Fulfilment were able to get the Trusted PPE products carefully organised in the warehouse, and used streamlined processes to maintain the high level customer service that the business had been offering, whilst leaving their team to focus on supporting the nation during the pandemic. Trusted PPE is rated Excellent on TrustPilot thanks to the exceptional service that We Are Fulfilment has helped to provide.